REFUND & RETURN POLICY
Last updated: 27th August 2026
OVERVIEW
At JC Flowers, we create and deliver fresh, handcrafted floral arrangements. Because flowers are perishable and are prepared specifically for each order, we do not accept returns due to a change of mind.
We want every order to arrive fresh, beautiful and as expected. If there is a problem with your order, please contact us promptly so we can review the issue and provide an appropriate resolution.
CANCELLATIONS
Orders cancelled more than 24 hours before the scheduled delivery are eligible for a full refund.
Orders cancelled within 24 hours of the scheduled delivery are not normally refundable because flowers may already have been sourced and preparation may have begun.
Bespoke, corporate and event orders are subject to the cancellation terms stated in their quotation.
If you need to cancel or change an order, please contact JC Flowers as soon as possible.
CHANGES TO AN ORDER
Please contact us immediately if you need to change your order.
Changes depend on the preparation status of the order. Once flowers have been sourced or preparation has begun, a change may not be possible or may involve an additional charge.
For bespoke, corporate and event orders, changes are subject to the terms of the approved quotation.
RETURNS
Fresh flowers are perishable and cannot normally be returned because of a change of mind.
If your order arrives damaged, incorrect or materially different from the agreed arrangement, please contact us within 24 hours of delivery.
DAMAGED OR INCORRECT ORDERS
If your flowers arrive damaged, incorrect or materially defective, please contact JC Flowers within 24 hours of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the flowers and packaging
We will review the issue and determine the appropriate resolution.
Depending on the circumstances, this may include:
- Replacement of the arrangement
- Full or partial refund
- Store credit
- Another appropriate resolution agreed with the customer
FLOWER SUBSTITUTIONS
Flowers are natural and seasonal, and availability can change.
If a particular flower, shade, foliage or presentation element is unavailable, we may substitute it with an alternative of equal or greater quality and value.
We will aim to preserve the arrangement’s overall:
- Colour palette
- Style
- Character
- Quality
- Value
For a significant change, we will attempt to contact you before preparation.
REFUNDS
Where a refund is approved, it will normally be returned to the original payment method used for the order.
Approved refunds may take approximately five to seven business days to appear, depending on the payment provider or bank.
The time required for a refund to appear is outside JC Flowers’ direct control.
LATE OR MISSING REFUNDS
If an approved refund has not appeared within the expected timeframe:
- Check your bank or payment account.
- Contact your payment provider or bank to confirm whether the refund is still being processed.
- If you still cannot locate the refund, contact JC Flowers with your order details.
We will assist you in checking the status of the refund.
SALE AND DISCOUNTED ITEMS
Sale and discounted products remain subject to the same quality and order-issue protections described in this policy.
A change of mind does not qualify for a return or refund simply because the product was purchased at a discounted price.
BESPOKE, CORPORATE & EVENT ORDERS
Bespoke arrangements, corporate orders, bulk orders and event flowers may involve advance sourcing, preparation and scheduling.
Cancellation, amendment and refund terms for these orders will be stated in the applicable quotation or order confirmation.
Where the quotation contains specific terms that differ from this general policy, the agreed quotation terms will apply.
NEED HELP?
If you have a question about a cancellation, order change, damaged arrangement, incorrect order or refund, please contact JC Flowers as soon as possible.
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