TERMS & CONDITIONS

Last updated: 27th August 2026

Welcome to JC Flowers. These Terms & Conditions govern your use of the JC Flowers website and your purchase of products and services through our website.

By using this website or placing an order, you agree to these Terms & Conditions.

1. ABOUT JC FLOWERS

JC Flowers provides fresh flower arrangements, floral gifts, bespoke arrangements, corporate flowers and event-related floral services within our published service area in Dubai, United Arab Emirates.

Our website is:

Home

2. USING OUR WEBSITE

You may use this website for lawful purposes and for purchasing or enquiring about JC Flowers products and services.

You must not:

    • Use the website for fraudulent or unlawful purposes

    • Attempt to gain unauthorised access to the website or its systems

    • Interfere with the operation or security of the website

    • Copy, reproduce or commercially exploit website content without permission

    • Submit false, misleading or fraudulent information

We may restrict or suspend access where we reasonably believe the website is being misused.

3. PRODUCTS AND PRODUCT IMAGES

Our flowers are natural products. Every arrangement is handcrafted, so individual flowers may vary in colour, size, shape, opening stage and positioning.

Product photographs are intended to represent the overall design, style, colour palette and presentation of an arrangement. The finished arrangement may vary slightly from the website image.

We will make reasonable efforts to maintain the selected arrangement’s overall character, quality and value.

4. FLOWER AVAILABILITY AND SUBSTITUTIONS

Flower availability can change because flowers are seasonal and sourced according to availability.

If a particular flower, shade, foliage or presentation element is unavailable, JC Flowers may substitute it with an alternative of equal or greater quality and value.

We will aim to preserve the arrangement’s:

    • Overall colour palette

    • Style

    • Character

    • Quality

    • Value

Where a significant change is required, we will attempt to contact the customer before preparation.

5. ORDERS

When you place an order through our website, you are making a request to purchase the selected products.

An order is subject to product availability, delivery availability and successful payment.

We reserve the right to decline or cancel an order where necessary, including where:

    • A product is unavailable

    • Delivery cannot reasonably be completed

    • Incorrect or incomplete information has been provided

    • A payment cannot be verified

    • We identify suspected fraud or misuse

    • An obvious pricing or product error has occurred

If we cancel an order after payment has been received, we will arrange an appropriate refund.

6. PRICING AND PAYMENT

All prices displayed on the website are in United Arab Emirates Dirhams (AED) unless stated otherwise.

Delivery charges are calculated according to the applicable delivery terms and may be displayed at checkout.

Payment must be completed using one of the secure payment methods available at checkout.

An order is not considered confirmed until the payment process has been successfully completed and the order has been accepted by JC Flowers.

7. DELIVERY

JC Flowers currently delivers within selected New Dubai communities listed on our Delivery & FAQs page.

If your delivery location is not listed, please contact us before ordering.

Delivery outside the published service area is subject to separate confirmation and may involve additional charges.

Customers are responsible for providing accurate delivery information, including the recipient’s name, mobile number, address, building or villa number, community and relevant access instructions.

8. SAME-DAY DELIVERY

Same-day delivery is available for eligible arrangements within our New Dubai service area when orders are placed before 7:00 PM, subject to flower availability and delivery capacity.

Most eligible orders can be prepared and delivered within approximately three hours.

Delivery timing may vary according to the arrangement selected, delivery location, traffic, building access, order volume and seasonal demand.

For urgent requests, customers should contact JC Flowers on WhatsApp before completing their order.

9. DELIVERY WINDOWS

Customers may select from the delivery windows available at checkout.

We will make every reasonable effort to deliver within the selected window.

An exact delivery time is not guaranteed unless separately confirmed by JC Flowers.

10. MIDNIGHT DELIVERY

Midnight delivery may be available within selected New Dubai communities for eligible orders placed before 7:00 PM.

An additional AED 70 delivery charge applies.

Availability will be shown at checkout or confirmed by our team.

11. RECIPIENT AVAILABILITY

If the recipient cannot be reached, JC Flowers may contact the sender for instructions.

With permission, an order may be left with an authorised reception, concierge, security desk, colleague, neighbour or other authorised person.

If delivery cannot be completed because the recipient is unavailable or the information provided is incomplete or incorrect, a redelivery charge may apply.

12. DELIVERY TO OFFICES, HOTELS AND HOSPITALS

Customers should provide complete delivery information when sending flowers to an office, hotel, hospital or other managed property.

This may include:

    • Company or hotel name

    • Building name or number

    • Room or department

    • Reception information

    • Recipient’s full name

    • Recipient’s mobile number

    • Access instructions

Where direct access to the recipient is restricted, delivery to an authorised reception, concierge, security desk or representative may be treated as successful delivery.

13. PERSONALISED MESSAGES

Customers may add a personalised message where the option is available.

JC Flowers will reproduce the message provided by the customer on the applicable message card.

Customers are responsible for checking names, spelling and other details before submitting an order.

JC Flowers is not responsible for errors contained in customer-submitted messages.

14. ANONYMOUS GIFTS

Customers may request that their identity is not disclosed to the recipient.

However, JC Flowers will retain the purchaser’s information where necessary for payment processing, order management, security, legal or administrative purposes.

15. ORDER CHANGES

If you need to change an order, contact JC Flowers as soon as possible.

Changes are subject to the preparation status of the order.

Once flowers have been sourced or preparation has begun, a change may not be possible or may involve an additional charge.

16. CANCELLATIONS

Orders cancelled more than 24 hours before the scheduled delivery are eligible for a full refund.

Orders cancelled within 24 hours of the scheduled delivery are not normally refundable because flowers may already have been sourced and preparation may have begun.

Bespoke, corporate and event orders are subject to the cancellation terms stated in the applicable quotation.

Our full refund and cancellation terms are set out in our Refund & Return Policy.

17. DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, incorrect or materially defective, contact JC Flowers within 24 hours of delivery.

Please provide:

    • Your order number

    • A description of the issue

    • Clear photographs of the flowers and packaging

After review, an appropriate resolution may include a replacement, refund, store credit or another resolution agreed with the customer.

18. RETURNS

Fresh flowers are perishable and cannot normally be returned because of a change of mind.

Replacement or refund requests relating to damaged, incorrect or materially defective orders will be considered in accordance with our Refund & Return Policy.

19. CORPORATE, BULK AND EVENT ORDERS

JC Flowers accepts corporate flowers, recurring workplace arrangements, bulk floral orders and event-related floral requirements.

These orders may require advance planning, sourcing and scheduling.

Corporate and event orders may be subject to specific pricing, payment, cancellation, delivery and fulfilment terms stated in the customer’s quotation.

Where a quotation contains specific terms that differ from these general Terms & Conditions, the agreed quotation terms will apply.

20. BESPOKE ARRANGEMENTS

Bespoke arrangements are prepared according to the customer’s brief and agreed requirements.

Pricing, flower selection, quantities, presentation, delivery and lead time may differ from standard website products.

Bespoke orders may require advance payment or a deposit before sourcing and preparation begin.

The applicable quotation will contain the specific terms for the order.

21. REFUNDS

Where a refund is approved, it will normally be returned to the original payment method.

Approved refunds may take approximately five to seven business days to appear, depending on the payment provider or bank.

Further information is available in our Refund & Return Policy.

22. CUSTOMER REVIEWS AND SUBMITTED CONTENT

If you submit a review, photograph or other content to JC Flowers, you confirm that you have the right to provide that content.

By submitting content for potential publication, you give JC Flowers permission to use it for reasonable promotional, website and social-media purposes where applicable.

We will not knowingly publish private or sensitive information without appropriate permission.

JC Flowers may decline to publish or may remove content that is unlawful, offensive, misleading, fraudulent or unrelated to our products and services.

23. INTELLECTUAL PROPERTY

The JC Flowers name, logo, website design, photographs, written content, graphics and other original materials on this website belong to JC Flowers or are used with permission.

You may not reproduce, modify, distribute or commercially use these materials without prior written permission.

24. THIRD-PARTY SERVICES

Our website may use third-party services for purposes such as:

    • Payment processing

    • Website hosting

    • Analytics

    • Security

    • Customer communication

    • Social-media content

    • Delivery or fulfilment

Third-party services may have their own terms and privacy policies.

JC Flowers is not responsible for the independent operation or policies of third-party websites or services.

25. WEBSITE AVAILABILITY

We aim to keep the website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

We may temporarily modify, suspend or discontinue parts of the website for maintenance, security, updates or other operational reasons.

26. LIMITATION OF LIABILITY

JC Flowers will take reasonable care in preparing and delivering orders.

To the extent permitted by applicable law, JC Flowers will not be responsible for losses arising from circumstances outside our reasonable control, including traffic, severe weather, building access restrictions, recipient unavailability, incorrect customer information, third-party service interruptions or events affecting flower availability.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

27. PRIVACY

We collect and use personal information in accordance with our Privacy Policy.

By placing an order or submitting information through our website, you acknowledge that your information may be processed as described in that policy.

28. CHANGES TO THESE TERMS

JC Flowers may update these Terms & Conditions from time to time.

The updated version will be published on this page with the revised date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms, where applicable.

29. GOVERNING LAW

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates.

Any dispute relating to these Terms & Conditions or the purchase of JC Flowers products or services will be subject to the jurisdiction of the applicable courts in the United Arab Emirates, subject to any mandatory consumer protections or other applicable legal requirements.

30. CONTACT US

If you have questions about these Terms & Conditions, your order or our services, please contact JC Flowers through the contact details provided on our website.

JC Flowers

Website: https://jcflowers.ae

WhatsApp: +971 56 539 9339

CONTACT JC FLOWERS →